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ABOUT US

Brightening Lives Elderly Social Stimulation

Jenny's professional qualifications and training

Jenny is an experienced, trained professional carer in the community caring for people with physical and mental disabilities, the elderly and frail and those living with dementia since 1998.  Her professional qualifications / training include:-

  • NVQ Level 2 in Health & Social Care
  • Moving & Assisting
  • Health & Safety Awareness - Advanced Certificate
  • Basic First Aid
  • Level 2 Food Hygiene
  • 706/1 & 706/2 Cookery for the Food Industry
  • Nutrition, Diet & Allergy
  • Infection Control
  • Fire Safety
  • Dementia Care 
  • Medication Support
  • Safeguarding of Vulnerable Adults
  • Equal Opportunities
  • Depravation of Liberty
  • Mental Capacity
  • Managing Challenging Behaviour
  • Risk Assessment
  • Person Centred Care

In addition to the above qualifications Jenny also holds;

  • Comprehensive insurance to include support with medication
  • Enhanced DBS certificate
  • Awarded the maximum rating of 5 in food hygiene from London Borough of Redbridge Environmental Health Department

How it works

If you feel you would like to know more about how Bless Support services work and ways in which they may assist you or a loved one please contact Jenny in the first instance by phone or email via the ‘Contact Us’ tab.  Jenny will arrange to visit you at home and take a detailed care plan of the needs and support that may be required.  Jenny spends time discussing individual care needs and likes to learn about the person’s interests, their life, family & friends, what makes them laugh, activities they enjoy (or have enjoyed over the years), books they might like and games they may enjoy. This helps Jenny to plan relevant and interesting activities for when the individual comes to visit for the day.  

Annual Survey 2019 Analysis

Dear Client,

Many thanks to you all for taking the time to complete the annual survey and share your excellent feedback and comments of the service you receive by Bless Support. There was a fantastic 100% return rate of the 9 surveys sent to all current clients as of April 2019 and I am happy to share the analysis which is summarised below.

Kind regards,     Sandra Hopkinson & Julie Legg, Focus Social Care Consultants.

  1. When you initially contacted Bless Support, did you find the response and completion of the assessment timely and professional?

100% responded YES

  1. On receiving the service did it meet with initial and continued expectations of social stimulation?

100% responded YES

  • Do you have confidence in Jenny Chapmans ability to care for the person receiving the service and provide suitable activities?

100% responded YES

  1. Has the service been of benefit in supporting the carer of the person attending the group?

100% responded YES

  1. If you have had to complain, was your complaint dealt with to your satisfaction?

100% responded NOT APPLICABLE-NO COMPLAINTS

  1. Have you used Bless Support for information or signposting to other relevant services?

66.6% responded YES

33.3% responded NO

  1. Do you feel the service is value for money?        

100% responded YES

  1. How do you feel the service can be improved?

11% didn’t respond

66% responded that they felt the service cannot be improved

The remaining 23% had suggestions of

            “more group sessions! Ideally , mum could attend 3 or 4 times a week”

            “government funding and support”

 

Which have all been individually addressed where possible.

        

Comments

“Jenny has a lovely way with her clients”

”My mother benefits greatly from her visits to Jenny”

“I cannot imagine how it could be better! “

“I have a hundred percent confidence in Jenny’s ability to care for my mum and provide suitable activities”

“The service has been amazing for mum. I think social interaction is very important”

“Jenny is there for all the needs and care required”

“It helps me 100% as I know G is cared for when Im not with him”

“G enjoys the day greatly with Jenny and it offers a wide range of activities to keep his mind active and stimulated””

“The service cannot be improved! Jenny does the most fantastic job in everything, I am very pleased with all the hard work she puts into making the day rewarding and enjoyable for G”

“Very good value”

“Jenny has given useful suggestions for connections”

“Extremely pleased with the service and believe my mother benefits considerably, Jenny covers every aspect very well”

“Jenny is very caring, kind and supportive”

“Bless Support far outweighed all my expectations”

“Jenny is a remarkable and innovative woman whose ceaseless energy and organisational abilities inspire her clients. She gets my mum doing activities I would never have guessed it possible for her to do!”

“The service is a lifeline for both client and carer”

“The rates are extremely competitive for which I am eternally grateful, especially for the very professional tailor made service”

“Bless Support is the very best of care, it is an innovative, supportive and caring service, constantly gravitates towards excellence”

“The client receives the best service”

“Jenny is inventive, inspirational, and provides constant stimulation”

Analysis April 2019

FOCUS – Social Care Consultants

FOCUS – SOCIAL CARE CONSULTANTS

QUALITY ASSURANCE REPORT

SERVICE: BLESS SUPPORT LTD – 25th October 2019

INTRODUCTION

Focus Social Care Consultants have been commissioned by Bless Support Ltd. to undertake a second audit to assess and monitor the quality of the service being delivered. The service provided is one of day care to promote social engagement via small tailored day groups from 10am to 3pm at 16 Woodside Road Woodford Green IG80TR, which is the home of the sole provider Mrs. Jenny Chapman. The company can also provide a one to one or one to two support service to enable people who live at home, access to social stimulation within the community, and will also signpost to local services. A pick-up and drop off service is also offered as part of the package of care if required.

The service is for older people who would benefit from social stimulation and people of over 50 who are living with dementia, who can weight bare and are assessed as being able to safely access the support offered. Currently service users generally are living within their own homes, but some are now in residential care but still benefit from using this service.

All clients have their needs individually assessed before making a decision as to whether or not the service is suitable.

Bless Support Ltd is an independent provider so all services are charged for directly to the client or their representative via a monthly invoice. Clients may choose to use their attendance allowance, direct payments from local authority or private funding to fund the service. Since the commencement of this service in 2017 sessions have been provided to 1314 people.

Although there is no requirement for this service to be registered with the Care Quality Commission as the services provided do not constitute a regulated activity, I have again focused my findings in line with the Care Quality Commission’s method of assessing that a service is Safe, Effective, Caring, Responsive and Well Led.

IS THE SERVICE SAFE?

The service will support service users with medication and this is in line with its’ medication policy and procedures. Where a service user requires support with medication, records are kept regarding the prompting/administration of this medication.

Infection control procedures were in place, and the service takes great care to ensure that it complies with food hygiene requirements in the preparation of lunches, snacks and drinks which are provided as part of the service, and continues to achieve a score of 5 from the local environmental health department. Details of the meals prepared and eaten are maintained for the benefit of the main carers for each individual service user.

Appropriate risk assessments have been undertaken for those service users where the need had been identified, and risk assessments have been included in the care plans. The service has also undertaken risk assessments on the home environment where the day activities take place, the garden area of the service, and also appropriate risk assessments are in place for those participating in community activities as well as group/individual activities at 16 Woodside Road.

Mrs. Chapman has a good and comprehensive understanding of safeguarding vulnerable adults and knows how to keep people safe and understands her responsibilities to protect people from abuse. Since the commencement of this service in 2017 there have not been any safeguarding issues.

IS THE SERVICE EFFECTIVE?

I looked at some of the service users’ files and all showed that a comprehensive pre-admission assessment was undertaken prior to them commencing with the service, and the assessment included details of the person’s current physical and mental health needs, medication, activities and other interests as well as their nutritional needs. Care plans covered areas such as mobility, nutrition, communication, leisure and activities, and information was kept on emergency contacts etc., including emergency contacts for Mrs. Jenny Chapman in the event that she may become incapacitated during community visits with service users.

The service also has sufficient and appropriate insurance cover for both external and internal activities and transportation.

There is an accessible toilet for use by service users and access to the lounge, dining area and garden are easy and covered by risk assessments.

People were supported to eat and drink and are involved in making their own choices around lunch, snacks and drinks. Activities are an important aspect of this service and it is playing a positive role in keeping people living with dementia at home and remaining part of the community. It is also playing an important role in supporting those family members to continue to care for their relatives who are living with dementia.

During activities undertaken in the community, Mrs. Chapman ensures that she takes with her information regarding each person and also both she and each service user wears an identity badge in the event of an incident such as a service user wandering off or involvement in any accident. Such information is extremely important for the use of emergency services etc. in such events.

Reviews are undertaken annually or more regularly if a person’s needs change, and both the service user and his/her carer are involved in these reviews.

The Mental Capacity Act 2005 applies to all adults over the age of 18 years and the service does ensure that it complies with this important legislation.

IS THE SERVICE CARING?

Mrs. Chapman has many years of experience in caring for and delivering services to people with dementia and displays great knowledge of the various and differing needs of people with this diagnosis.

Feedback from surveys continue to be very positive as to the quality of the service, and comments include: ‘Jenny is a wonderful caring person’; ‘lots of stimulation and support’; ‘cannot see how an excellent service can be improved’; ‘well satisfied’; ‘Jenny is lovely and was always warm, patient and friendly with Mum, the assessment she did of Mum before she joined the group was very thorough.’ An analysis of surveys is now published on the service’s website.

It is apparent that the service provided by Bless Support is very person centred and that service users are respected and their privacy and dignity and independence promoted at all times.

IS THE SERVICE RESPONSIVE?

The provision of appropriate activities is an essential aspect of this service and Bless Support ensures that service users are consulted as to the activities which they wish to take part in and enjoy. Such activities include visits to museums, garden centres, animal sanctuaries, bowling, table tennis, flower arranging, cake making, reminiscing sessions, music sessions and singalongs etc.

Community visits are pre-planned so that service users and their families can be assured that the facilities are suitable for the service users and also that preferential admission fees etc. can be negotiated.

The service has a website which is for the benefit of both new and existing service users and relatives, and where necessary accessible information is made available for the service users in line with equality and diversity and current legislation around the provision of accessible information.

Complaints are taken seriously by the service and these are recorded and actioned in accordance with the service’s policy. There has been 1 complaint regarding the cancellation of a session policy and this has been appropriately dealt with.

IS THE SERVICE WELL-LED?

Mrs. Chapman ensures that records and documentation are up to date and reviewed and this includes policies and procedures, daily records, records of medication prompted or administered, risk assessments etc. The service is also compliant with GDPR (General Data Protection Regulation) legislation.

Contact and feed back to the main carers is also viewed as an extremely important aspect of this service, as it provides information and continuity between the service provision and the individual’s home life.

Mrs. Chapman continues to ensure that training is up to date has undertaken training in infection control, dementia awareness, moving and handling, health and safety, safeguarding of vulnerable adults, first aid, medication administration, equality and diversity and food hygiene etc.

Although Bless Support Ltd. is not required to be registered with the Care Quality Commission, it is ensuring that it is meeting many of the Fundamental Standards around consent, person centred care, nutrition, safeguarding, environment, activities, care planning and risk assessments.

Signed: Sandra Parnell-Hopkinson                                     Date: 27th October 2019